A Guide to Mastering the Pension Office Mobile App

The Pension Office Mobile App, also known as the MPAO Mobile App, is an essential tool for pension services. Developed with the primary objective of digitising all services available to its members, this app aims to bring pension services to your fingertips. The simple user interface adopted by the app makes it fairly easy to master its features and functions.

Getting Started: Registration and Logging In

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To access your Retirement Savings Account (RSA), your ID Card number and mobile number are required to receive a token number via SMS. Unregistered users can set up a new account using their National ID card, mobile number, and date of birth. 

Navigating the Pension Office App

Upon launching the app, users are greeted by the home page that showcases the main and side menus. On the home page, you can see a summary of the RSA balance with the contribution history of the past 12 months, total collateralisable amount and investment gain, pending allocation, if any, and the breakdown of the latest contribution.

The MPAO App goes beyond reviewing your RSA summary by offering additional features:

• Quick view of your RSA composition
• Breakdown of RSA activity
• Your eligible benefits such as the Hajj scheme and Housing scheme
• Track contributions with the contribution history
• Monitoring of payouts
• Make voluntary contributions
• In-built verification system to expedite document verification
• Initiate your pension application upon reaching pensionable age
• Option to change investment portfolio among which the member choices are MRPS Investment Fund and MRPS Sharia Fund
• Information regarding RSA, schemes and the pension system
• Member preferences section to conveniently update details such as bank account and contact information
• Real-time chat feature for direct communication with the Pension Office contact centre

In Case of Hiccups: Troubleshooting

Encountering issues while using the app is not a cause for concern. Help is readily available via the live chat feature on the app, the Pension Office hotline (1441), or through email at info@pension.gov.mv. The MPAO Mobile App is a comprehensive solution for on-the-go pension services.

The Pension Office Mobile App is available for download at: https://pension.gov.mv/app.