Ooredoo Marks Customer Service Day with CEO Joining Digital Care Team

Ooredoo Maldives celebrated Customer Day on 8th October with a unique ‘Top Floor to Shop Floor’ initiative, as the company’s senior management and executives stepped out to engage directly with customers, partners, and community touchpoints across the nation. 

The day was marked by visits to customer service centers, business partner shops, and various service outlets to better understand the needs and concerns of Ooredoo’s valued customers.

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In a true demonstration of Ooredoo’s commitment to enhancing customer experience, CEO Khalid Al-Khamadi personally attended to customer queries on social media, offering hands-on solutions and listening to valuable feedback from users. His engagement highlighted Ooredoo’s dedication to connecting with customers not only through digital channels but also through personal interactions.

Throughout the day, the Ooredoo team—including senior management and department heads—visited several locations to meet customers in person, ensuring that their voices were heard directly by the decision-makers of the company. They listened to feedback, addressed concerns, and explored new ways to enhance the customer experience in collaboration with Ooredoo’s business partners.

Ooredoo’s Customer Day initiative underscores the company’s commitment to fostering closer relationships with customers and partners. By listening to customers’ concerns and gathering direct insights from the frontline, Ooredoo aims to continually refine its services and deliver innovative solutions that meet the evolving needs of the community.