Over 8,600 Complaints Lodged With CSC, Majority Addressed
Photo: Civil Service Commission of the Maldives
The Civil Service Commission (CSC) has reported that it received a total of 8,681 complaints last year, marking an increase compared to recent years.
On average, the commission has handled around 7,118 complaints annually, with 8,631 of last year’s submissions already addressed.
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.ކޮމްޕްލެއިންޓްސް މޮޑިއުލް އިފްތިތާޙުކުރުމަށް ބޭއްވުނު ރަސްމިއްޔާތުގެ ތެރެއިން.
މި މޮޑިއުލްގެ ތެރެއިން، ސިވިލް ސަރވިސް މުވައްޒަފުންނާއި ޢާންމު ރައްޔިތުންނަށް ކޮމިޝަނަށާއި ސިވިލް ސަރވިސްގެ ކޮންމެ އިދާރާއަކަށް ޝަކުވާ ހުށަހެޅުމުގެ ފުރުޞަތު ހުޅުވިގެންދާނެ. pic.twitter.com/EuaViePzjf— Civil Service Commission of the Maldives (@cscmaldives) August 27, 2025
The figures were shared during a ceremony held at the CSC office to inaugurate its new Complaints Module. The system was officially launched by Maldives National University Chancellor Dr Mahamood Shougee.
The Complaints Module has been developed to streamline the process of submitting and handling complaints related to services provided through the civil service. The system is designed to strengthen the overall complaints framework, ensure timely responses, improve monitoring, and provide a structured appeals process where complainants are dissatisfied with the initial response.
According to CSC, the new system will allow both civil service employees and members of the public to submit complaints directly to the commission or individual agencies. It will also provide complainants with instant updates on the status of their submissions while maintaining proper documentation of all related processes.
The commission stated that the introduction of the module is expected to enhance transparency and accountability in the civil service, while offering a more efficient mechanism for addressing public concerns.
