STELCO Launches New Hotline Service 

The State Electric Company Limited (STELCO) has officially launched a new customer hotline, 1545.

It was launched during a live social media event yesterday, symbolically aligning with the hotline’s number.

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STELCO stated that the introduction of the hotline reflects the company’s ongoing efforts to provide more accessible and responsive services to its customers. Through the 1545 hotline, customers can inquire about STELCO’s services, raise concerns about utility bills, and address other related queries.

In addition to the hotline, STELCO has expanded its communication channels to include WhatsApp, Viber, and Telegram. These platforms will allow customers to directly message the utility provider for assistance and services, broadening the company’s customer care outreach.

Hussain Fahmy, Managing Director of STELCO, acknowledged that the establishment of a dedicated call centre had been a longstanding gap in the company’s history. He remarked on social media that the new hotline would allow customers to inquire about services, lodge complaints, and receive prompt responses.

Fahmy further emphasised STELCO’s commitment to improving service accessibility and fostering stronger ties with the communities it serves.