Health Ministry Launches Ithaa Portal to Digitise Social Protection Services
Minister of Health, Family and Social Services, Geela Ali (L) launching the Ithaa portal on Thursday, July 16, 2026 | Photo: Ministry of Health, Family and Social Services
The Ministry of Health, Family and Social Services has launched the Ithaa information management system, a digital platform aimed at strengthening social protection services and improving the management of citizen data.
Health Minister Geela Ali launched the portal during a ceremony held at the ministry on Wednesday. Developed with support from UNICEF Maldives, the platform will digitise case records related to social assistance and other services managed by the ministry.
The Ithaa portal will cover the full case management process, from the initial submission of a request for assistance to the closure of cases.
ސޯޝަލް އިންފޮމޭޝަން މެނޭޖްމެންޓް ސިސްޓަމް “އިތާ ޕޯޓަލް” ލޯންޗްކޮށްފި.
— Ministry of Health, Family and Welfare (@MoHmv) July 16, 2026
Social Information Management System, Ithaa Portal has been launched today pic.twitter.com/3uQwNDl6iH
Speaking at the launch, Minister Geela said the portal marks a key milestone under the government’s Maldives 2.0 digital transformation programme, which aims to digitise citizen-focused services and improve accessibility.
The ministry said the new system will help increase workflow efficiency by allowing staff to verify information through the Department of National Registration and access previous case records more easily. It will also strengthen coordination between institutions and improve the process of referring cases between agencies.
The introduction of Ithaa will also eliminate the need for paper-based case files, helping to protect sensitive personal information and improve confidentiality. The ministry said the system will allow updated case information to be provided more quickly through its call centre, reducing delays caused by unclear or outdated information.
The portal is also expected to improve the implementation of social protection programmes, including the ministry’s “Haalu Kihineh” programme and the “Ibama” programme conducted with other government agencies.
The ministry said the digital system will reduce repeated visits by different teams to collect the same information from households, easing the burden on service users and improving the overall quality and speed of social services.
