Family Development Ministry Starts Sending SMS to Notify of Case Acceptance

The Ministry of Social and Family Development started sending SMS notifications informing citizens when they have accepted cases submitted to the ministry. 

In a post made on X yesterday, the ministry said this new service was introduced based on the feedback they have received from the general public to improve their services. Under this system, the general public will get an SMS informing them that they have accepted written complaints and letters to the ministry, the ministry said.

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މި ވުޒާރާގެ ޚިދުމަތްތައް އިތުރަށް ހަރުދަނާކުރުމަށް އާންމު ރައްޔިތުންގެ ފަރާތުން ލިބެމުންދާ ޚިޔާލުތަކަށް ބިނާކޮށް، ރައްޔިތުންނާ ގާތުން ޚިދުމަތް ދިނުމަށް އައު ނިޒާމެއް ތަޢާރަފުކޮށްފި. މި ނިޒާމުގެ ދަށުން، ވުޒާރާއަށް ލިޔުމުން ހުށަހަޅާ މައްސަލަތަކާއި ސިޓީތައް ބަލައިގަތްކަން އަންގައިދޭ… pic.twitter.com/oKgk6R8zAt— Ministry of Social and Family Development (@MSFDmv) April 21, 2025

The messages will include the following information:

• The date on which the ministry accepted the complaint
• Time frame for replying to the letter
• Case No. given specifically for the case filed

“This system will allow people to easily track and track their grievances and make it easier for them to communicate with the ministry,” the ministry said.