Passport Application Process Streamlined and Service Hours Extended

MV+ News Desk | July 5, 2023
Photo: Maldives Immigration

In a move aimed at enhancing convenience for the public, Immigration Controller Mohammed Ahmed Hussain has announced the extension of passport application hours, effective from today.

The Immigration agency has consistently sought to facilitate a smoother experience for individuals seeking passport services. As part of this effort, four significant modifications have been implemented, allowing for passport applications until 9:00 pm.

Until now, passports were issued between 8:00 am and 2:00 pm. However, beginning today, the passport section’s operating hours will be extended until 9:00 pm. It is important to note that passport handover numbers will be issued from 8:30 am to 12:00 pm and from 12:45 pm to 5:00 pm.

In 2019, passport applications became accessible through email, replacing the need for in-person submissions at immigration offices. Subsequently, on July 22, 2020, the “Imuga” portal was launched, providing a digital platform for the passport service.

According to immigration officials, more than 125,600 passports have been issued online since the implementation of these digital services.

Recent changes include:

  • Elimination of form requirements: Applicants can now submit passport applications without the need to fill out, scan, and upload a physical form, addressing concerns from online applicants.
  • Removal of ID card and previous passport copy requirement: Passport renewal applicants are no longer required to upload a copy of their previous passport or provide an ID card.
  • Simplified passport signing process: The Immigration agency accepts digital or pencil signatures on white paper for passport applications, but physical signing is still necessary when handing over the passport.
  • Login via EFAAS: Applicants can now access the Imuga portal using their EFAS account, eliminating the need for a separate registration process and streamlining the service.

These changes seek to improve the efficiency and accessibility of the passport application process, providing a more user-friendly experience for applicants. With extended service hours and simplified requirements, individuals can now navigate the process with greater ease and convenience.

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